Matt Gooch
An experienced Technology Specialist with a history of delivering innovative solutions. Outside of work I have a passion for riding bikes, push and motorised. I've cycled from London to Paris and raced across Europe whilst raising money for charities.
Hello, My Name is Matt. 👋
About
Having worked across a range of service businesses, I have an in-depth understanding of how technology can overcome the challenges faced by businesses and users.
Experience
Jitterbit
Sales Engineer (EMEA)
August 2021 - Present
Pest Pulse
Commercial Operations Manager (Pest Pulse UK)
April 2019 - August 2021
Building processes and utilising technology to accelerate and support growth in a fast-paced start-up environment.
- Responsible for setting up a customer support system to facilitate better internal management of inquiries and provide a quality customer experience across multiple channels.
- Providing business support in a broad range of areas to help achieve ambitious company targets. Including, operations, sales, support, marketing, product development, and health and safety.
- Developing the Pest Pulse business online presence including social media management and company website.
MPCL ltd (Formerly Mitie/Mitie Pest Control. Now Terminix UK)
IT Manager
Oct 2018 - Mar 2019
During a transitionary phase from Mitie Pest Control to MPCL, planned the technology transformation away from corporate infrastructure.
- End-to-end scoping of the tech ecosystem
- Migration and infrastructure planning
- Development and implementation of key client integrations to improve business process
Mitie
Head of Business Solutions / IT (Specialist Services Division)
Jan 2016 – Jul 2018
As a member of the IT operations group, I was responsible for developing product roadmaps and information system strategy with alignment to group and business unit goals
- Development of Pest Alert and Live Landscapes web portals, the websites support several high street brand names and was a Finalist in the 2015 technology in FM awards
- Implemented a content delivery network to deliver site assets using Azure & Cloudflare
- Designed a real-time notification system to alert clients to varying pest control and landscaping activities using micro-services
- Formed a team of 6 permanent staff to support a wide range of technology and reporting requirements
- Designed and implemented a bespoke workforce management app in use by 500+ engineers
System & Communications Manager
May 2007 – Dec 2015
- Attending and Hosting client meetings to gather requirements for new features or to work with their technical teams
- Liaised with technical 3rd party developers to explain new functionality and resolve complex issues involving multiple technologies and platforms
- Responsible for all software testing and releases into production environments
- Developing new features for a custom-built workforce management system
- Subject matter expert for any technical and non-technical queries to business IT systems
- Provided training and support for varied levels of user experience
- A year-long placement on the Mitie Group challenge board, reporting directly to the CEO